The “less than 1%” club
My Trek is in the shop getting a tune-up this week. And, good news, Trek is
making good on the bum cranks I got. The plating is all flaking off and
looks terrible. They’re shipping replacements this week. They said they had
less than 1% of problems like this–so I’m part of that elite group.
I’m thinking this “less than 1%” business is all crap. They probably
misplaced the decimal and it’s closer to 10%. BECAUSE… Two years ago we
were in the “less than 1%” club for our projection TV. Sony had to replace
major parts for free because of defects (outside of warranty, no less!).
We used to turn our nose up at extended warranties, but now we seriously
consider them. We got a new fridge recently and got the extended warranty
for that. Got an iPod Nano for Steph, bought the AppleCare extended warranty (increasing the cost by 24%). It’s a shame we have to shop like this.
Back to the bike… I’m happy my frame is covered for life, even if the
components aren’t. Back in mid-summer on the Wed night rides I met a Spanish
fellow (forgot his name) with a Trek 5000 who had to make a claim on his
carbon frame due to cracks that developed.
No comments yet.
Leave a comment
