An open letter to Home Depot
This started out as a comment but ended up deserving a home of its own, so here it is. Original idea courtesy of this writer and this writer. I do not take credit for this, it belongs entirely to That Chick. I haven’t run or ridden in a while so I’m a little cranky…
Dear Home Depot worker,
When I go to your store to buy a sump pump (along with the dozens of others who no doubt have been in just hours before me) I’d like some assistance. Sure you were already there talking to two other customers about the same thing while I patiently waited for my turn like a lion stalking his prey. Sure, most of my questions were answered by my listening to you talk to them. But when I ask you “do I need any fittings to go with this? Do I need any other parts?” I’m hoping to get some service. You saying, “nope you should be all set” doesn’t help me.
‘Cause when I got home and put it together while standing in 3 inches of silty water and turned it on only to find it wasn’t working well… That pissed me off. Turns out I needed a check valve. EVERY freakin’ sump pump needs a check valve! Without it all the water in the pipe floods BACK into the well filling it up again.
Why didn’t you help me? You MUST have know about it. Literally dozens of people came before me and bought these things. Isn’t that your job? To answer questions and provide good service? You didn’t offer to get me a cart to carry the pump (kinda heavy). You didn’t show me where the hard PVC pipe was to go with it. You didn’t wish me good luck when obviously I was buying something to fix a bad problem.
I wish I worked at a computer store and you walked in to buy a new PC. You’d pick out the model then ask me, “do I need anything else?” I’d happily say “nope you should be all set” as I shift a little to one side blocking your view of the network cable you’ll need to connect to the internet.
Soggily, annoyingly and vindictively,
An Unhappy Customer
April 20th, 2007 at 7:15 am
I’m so with you on this..it is very frustrating. You go to these “specialized” stores to get advice and make sure you get everything you need and when you don’t..it’s a total inconvience! Unfortunately..I think this is becomming more and more common in our “great” (said very sarcasticly) world we live in. All of our “specialized” ppl are being replaced with morons (not all but majority) who are willing ot get paid minimum wage! So sad! It’s all about the bottom dollar!
April 20th, 2007 at 8:53 am
Yet another reason people annoy me!!
April 20th, 2007 at 8:56 am
I see that you won’t be able to move on from this anytime soon. Of course neither would I. Service just isn’t as good as it used to be. (Damn, I’m getting old. I sound like my grandaparents.) However, what else can you expect from a store that sponsor’s Tony Stewart? Go to Lowes. They sponsor Jimmie. Clearly the better option. ;-)
April 20th, 2007 at 11:40 am
Home Depot, Lowes doesn’t matter, none of those people know what they are doing. They say you will get all the help you need, hell half the time you can’t even find an employee. When you do they are on their way to break, so you are totally on your own.
Those two stores just get me so angry I could scream. Sad though that we need those stores, isn’t it?
April 20th, 2007 at 2:50 pm
I just love these letters! Hope you got everything fixed.