Dunkin’ Donuts Debacle
Perhaps debacle is too strong a word. But it was frustrating nonetheless.
So I pull into the drive-thru Tuesday morning on the way to work… order a banana nut muffin. Get down the road and bite into it only to find it’s a cranberry muffin. Ok. No biggie. Still tasty.
Wednesday I uncharacteristically go to DD again. Now I’m not a huge fan of the place, but just had a hankering for that banana nut muffin I DIDN’T get the first time ’round. I think you see where this is going… AGAIN, I get a cranberry muffin. Um, hello?! What’s going on here? This time I turn the car around, drive back and walk in.
“You guys are killin’ me here!” I sputter.
“What?” the pimply faced teen behind the counter asks.
“This is the 2nd day in a row you gave me a cranberry muffin when I asked for a banana nut muffin. Are you guys putting them in the wrong trays or something?”
Minimum-wage Boy cracks open one off the shelf. “Huh. Yeah, it is cranberry.”
Manager walks over and says apologetically, “They can’t really tell them apart in the back when they make them. Sorry about that.” “Here you go,” she says handing me a correct muffin. “You can keep the other one.”
That’s it? How many other poor slobs got screwed on this mis-shelving as they drove away? They didn’t seem overly concerned. My already mediocre opinion of DD has slipped another few notches.
7 Comments to Dunkin’ Donuts Debacle
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Oh man, doesn’t it make you wonder what ever happened to good old fashioned CUSTOMER SERVICE and the policy in correcting any problem and perhaps a voucher for a free box of donuts or muffins, not just a “you can keep the other one” Dang how so very generous of her right?? NOT!!!
This day and age I guess it’s every man for himself when it should be, PLEASE the customer!!!!
Who pissed in your Cheerios?
And, regarding Minimum-Wage Pimply Faced Teenager? At least he’s working and will, most likely, continue to work and not be one of the millions waiting for their checks each month….checks that consist of YOUR tax dollars.
It’s a MUFFIN for the love of God….not like you ordered a brand new H2 and got a Toyota Highlander one day and a Ford Focus the next.
Poor slobs? Is that the general category you’ve lumped most DD customers into?
Excuse us poor slobs for not wanting to pay stupid prices for coffee and muffins at Starbucks. Or Paneras.
HAHA I know your not laughing but it’s kinda funny. I happen to Love D&D. I just really like their coffee..but I do agree with you they do screw up quite often. They get young punks in there that could give a crap about making their customers happy. The worst part about it all is that the managers aren’t usually much older. There is no such thing as GOOD customer service anymore…not too many companies care anymore…
Apparently, my comment wasn’t to your liking. Which, I’m guessing, a lot of things I’ve said lately haven’t been. Which would, for the most part, explain the complete lack of communication.
Good to know how you feel.
Ha. Stupid D&D. At least you ended up with food though. I once went to McDonalds after a volleyball tourney. I was STARVING and they were closing in like 5 minutes. We tore through the drive through grabbed our food and headed home. I ate the fries in the car and when we were about a minute from home, I opened my cheeseburger. Chomped down and no meat, tried another bite thinking that it was a overly large bun. Nope, they gave me a bun without a burger. Of course they were closed by now, so no help in getting more food.
Whoa, whoa, whoa, there Jump-to-Conclusions-Girl! Your first comment was caught by the comment-spam filter in Wordpress and I wasn’t at a computer to see it until just now. *I* was a minimum-wage pimply-faced teenager myself and feel that while not a flattering description, it’s a description that conveyed the tone I was intended. That of a teenager with other things on his mind.
Yeah, it IS just a muffin after all (and I DID say it was still tasty), but it’s the principle of the matter. Should I also not donate to charity, pull a big tree branch off the road on, or even, say, vote? Just because my contribution is so utterly minor in the grand scheme of things?
And I think you misconstrued “poor slobs” as well. I was lumping myself into that group–a group of people who all received the wrong order. Not DD clientele in general.
But I did like your Panera’s jab. Good one :)
Hey missing your post on here, where have you been??? Still trying to get the right muffin at DD???